Appointment, Cancellation, and Rescheduling Policy

We understand that life happens, and sometimes you may need to cancel or reschedule your coaching appointments. We aim to be flexible, but please note that all coaching sessions are pre-paid for the month, and therefore, any sessions that need to be made up must occur within that same month.

In the past, we allowed unused hours to roll over into the following month, but due to current calendar constraints, that option is no longer available. It’s especially important for weekend-only clients to give themselves enough time to reschedule within the month. If an emergency or other reason arises, we ask that you notify us as soon as possible to ensure you can make up for those sessions. Special weekday slots are available for make-up sessions, but please keep in mind that the later in the month you reschedule, the fewer options there will be.

Important Guidelines:

• 24-Hour Notice: Please notify us of any cancellations or rescheduling requests at least 24 hours before your scheduled appointment. The preferred method is via email at clientcare@fejoneslive.com. Email is used because it provides a timestamp, which protects both you and us in case there are any misunderstandings or errors regarding cancellation timing.

• Late Cancellations and No-Shows: A late cancellation (less than 24-hour notice) or no-show will incur a $75 fee. This fee must be paid in full before any further appointments can be scheduled. Failure to pay may also result in the termination of your coaching agreement.

We rarely have to cancel agreements, but in the spirit of mutual respect, we ask that you value our time as we value yours. Just as you expect Fe to bring their best during your coaching sessions, we expect the same from you, ensuring that you’re fully present and engaged to get the most out of your experience.

If you have any questions, feel free to reach out. We're here to support you in making your coaching journey as smooth as possible.